The service level at Cost plus Imports is seriously compromised by the single checkout line being used instead of having a reasonable number of checkstands open , as one long line does not entice people to stay and actually buy somethiing.
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The customer sales center had a service level agreement with certain companies making it necessary to answer the phone by the third ring.
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No matter how many times I check the service level over and over, it's not going to magically increase just for you, so stop asking, already!
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