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Services
List of Services Definitions, Explanations & Articles
Trending In Services
services
Intangible products such as accounting, banking, cleaning, consultancy, education, insurance, expertise, medical treatment, or transportation. Sometimes ...
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customer-centric
Creating a positive consumer experience at the point of sale and post-sale. A customer-centric approach can add value to a company by enabling it to ...
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backorder
A customer order that cannot be filled when presented, and for which the customer is prepared to wait for some time. The percentage of items backordered and the ...
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code of ethics
customer service
customer satisfaction
customer
customer relationship management (CRM)
customer profile
customer value
after-sales service
moment of truth
customer needs
technical support
code of practice
brand management
supply chain management (SCM)
account manager
perishability
support service
value drivers
core product
service
customer driven
heterogeneity
customer expectations
automated teller machine (ATM)
payment advice note
customer base
internal customer
code of conduct
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consumer research
Part of market research in which the preferences, motivations, and buying behavior of the targeted customer are identified through direct observation, mail ...
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inseparability
Characteristic of services that makes them inseparable (1) from their means of production, and (2) from the customer's experience of them. Inseparability ...
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account
information services
customer requirements
call center
order fulfillment
made to order
requirements
non-core activities
warranty claim
customer support
credence qualities
satisfaction
churn
production lead time
front line operators
intangibility
one stop shop
supplementary service
personal service
loyalty
consumer reports
customer survey
field service representative
attitudinal data
critical incident technique
components of service experience
level of service
customer mix
support costs
customer advocate
consumer banking
lifetime value of a customer
customer analysis
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